Lala Peru Travel

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Privacy Policy

At Lala Peru Travel, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or booking our travel services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the rights you may have regarding your personal data.

1. Who we are

Lala Peru Travel is a Peru-based tour operator providing travel services, tours, activities, transportation, and customized itineraries in Peru.

Lala Peru Travel

For the purposes of applicable data protection legislation, Lala Peru Travel is responsible for the processing of personal information collected through this website and our travel services.

2. Information we collect

Depending on how you interact with us, we may collect the following information:

Information you provide directly

When you contact us, request a quotation, make a reservation, or purchase a travel service, we may collect:

  • Full name
  • Email address
  • Telephone or WhatsApp number
  • Nationality
  • Travel dates
  • Number of travelers
  • Preferred destinations and activities
  • Accommodation information
  • Flight or transportation information when necessary to organize your itinerary
  • Dietary requirements or special requests
  • Billing and payment information
  • Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring websites
  • General location information
  • Interaction with website content

This information may be collected through cookies, analytics tools, and similar technologies.

3. How we use your information

We may use your personal information to:

  • Respond to inquiries and requests.
  • Prepare and send travel quotations.
  • Process and manage reservations.
  • Organize tours, transportation, accommodation, activities, and other travel services.
  • Communicate with you before, during, and after your trip.
  • Process payments and related transactions.
  • Personalize your travel itinerary according to your requests.
  • Respond to customer service requests and complaints.
  • Improve our website, services, and customer experience.
  • Analyze website traffic and user interactions.
  • Prevent fraud, misuse, or security incidents.
  • Comply with applicable legal and regulatory obligations.
  • Send promotional communications when permitted and where you have provided the appropriate consent.

We will only use personal information for purposes that are relevant to our relationship with you or otherwise permitted by applicable law.

4. Travel and reservation information

To provide certain travel services, we may need to collect information related to your trip.

For example, depending on your itinerary, we may need information about:

  • Travel dates
  • Passport or identification details
  • Flight information
  • Hotel reservations
  • Train reservations
  • Entrance tickets
  • Dietary requirements
  • Mobility requirements
  • Emergency contact information

We only request information that is reasonably necessary to organize the relevant service.

Where sensitive information is required to provide a service, we will handle it in accordance with applicable data protection requirements.

5. Sharing personal information

Lala Peru Travel may share relevant personal information with trusted third parties when necessary to provide the services you have requested.

These parties may include:

  • Hotels and accommodation providers
  • Airlines and transportation companies
  • Train operators
  • Tour guides
  • Restaurants
  • Activity providers
  • Ticketing and attraction operators
  • Payment processors
  • Technology and website service providers
  • Professional advisers or authorities when legally required

We only share information that is reasonably necessary for the relevant purpose.

Third-party providers may process information according to their own privacy policies and applicable legal requirements.

We do not sell your personal information to third parties.

6. Payment information

Payments may be processed through third-party payment providers.

Lala Peru Travel may not directly store complete credit or debit card information when payment is processed through an external payment platform.

Payment providers may collect and process payment information according to their own privacy policies and security procedures.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, and measure the effectiveness of our marketing activities.

Cookies may be used for purposes such as:

  • Essential website functionality
  • Website analytics
  • Performance measurement
  • Advertising and marketing
  • Remembering preferences
  • Understanding visitor interactions

Depending on the tools implemented on our website, these technologies may include services such as Google Analytics, Google Tag Manager, Meta or other analytics and marketing platforms.

You may be able to control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

8. Analytics and marketing

We may use analytics and marketing technologies to understand how visitors interact with our website and to improve our online presence.

These technologies may collect information such as pages visited, interactions, device information, approximate location, and traffic sources.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar tracking technologies.

9. Communications

If you contact us by email, telephone, WhatsApp, social media, or another communication channel, we may retain the information necessary to respond to your request and provide our services.

If you subscribe to marketing communications, you may unsubscribe at any time by following the instructions provided in the communication or contacting us directly.

You may still receive essential communications related to an existing reservation or service.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing and managing travel services.
  • Maintaining booking and transaction records.
  • Meeting legal, accounting, tax, or regulatory obligations.
  • Resolving disputes or complaints.
  • Protecting our legal rights.
  • Maintaining appropriate business records.

When personal information is no longer required, it will be deleted, anonymized, or securely disposed of where reasonably possible.

11. Data security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

12. International data transfers

Some of the service providers we use may process information outside Peru.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable data protection requirements.

13. Your rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information when legally applicable.
  • Request restrictions on certain types of processing.
  • Object to certain uses of your personal information.
  • Withdraw consent where processing is based on consent.
  • Request information about how your personal information is processed.

To exercise your rights, please contact us using the information provided below.

We may request reasonable information to verify your identity before processing a request.

14. Children's privacy

Our website and travel services are not specifically directed at children.

We do not knowingly collect personal information from children through our website without appropriate authorization from a parent or legal guardian where required by law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

15. Third-party websites

Our website may contain links to third-party websites, including hotels, attractions, transportation providers, social media platforms, booking services, or other tourism resources.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Social media

Lala Peru Travel may maintain profiles or interact with users through social media platforms.

Information shared publicly through these platforms may be subject to the privacy policies and terms of the respective platforms.

We recommend reviewing the privacy settings of your social media accounts.

17. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data processing practices.

When changes are made, the updated version will be published on this page together with the corresponding “Last updated” date.

We encourage you to review this page periodically.

18. Contact us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Lala Peru Travel
Av. Ricardo Palma 642, Miraflores, Lima, Peru
Email: lalaperutravel@gmail.com
Phone: +51 953 521 629

We will review and respond to requests in accordance with applicable law.

19. Applicable law

This Privacy Policy is intended to comply with applicable Peruvian personal data protection legislation and other regulations applicable to the services provided by Lala Peru Travel.

Where applicable, personal data will be processed in accordance with Peru’s personal data protection framework, including Law No. 29733, Personal Data Protection Law, and its applicable regulations.

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1080 Brickell Ave - Miami

United States of America

Email

info@travel.com

Phone

Travel Agency +1 473 483 384

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