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Welcome to Lala Peru Travel. These Terms and Conditions govern the use of our website and the booking and purchase of travel services offered by Lala Peru Travel.
By requesting, confirming, or booking a tour, activity, transfer, itinerary, or other travel service with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Lala Peru Travel is a Peru-based tour operator specializing in personalized travel experiences and tours in Peru, including services in Lima, Cusco, Ica, and other destinations.
Business name: Lala Peru Travel S.A.C.
RUC: 20613358529
Address: Av. Ricardo Palma 642, Miraflores, Lima, Peru
Email: lalaperutravel@gmail.com
Phone: +51 953 521 629
Website: lalaperutravel.com
Lala Peru Travel organizes and coordinates travel experiences, tours, transportation, guides, activities, and personalized itineraries.
The exact services included in each booking will depend on the itinerary, quotation, confirmation email, or service description provided to the customer before booking.
Only services expressly stated as included in the confirmed itinerary or quotation are included in the booking.
Services, meals, entrance tickets, transportation, accommodation, activities, or other expenses not specifically listed as included are the responsibility of the traveler.
A booking is considered confirmed once Lala Peru Travel has received the required payment or deposit and has sent confirmation of the reservation.
Some services may require full payment at the time of booking, while others may require a deposit followed by a remaining balance.
The applicable payment conditions will be communicated to the customer before the booking is confirmed.
Availability is not guaranteed until the reservation has been confirmed by Lala Peru Travel.
All prices will be communicated in the currency indicated in the quotation or booking confirmation.
The customer is responsible for providing accurate payment and traveler information.
Any bank fees, payment processing fees, currency conversion charges, or other costs imposed by the customer’s bank or payment provider may be the responsibility of the customer unless otherwise stated.
A reservation may be cancelled if the required payment is not received within the agreed deadline.
Cancellation conditions may vary depending on the service, supplier, destination, and date of cancellation.
When a customer requests a cancellation, Lala Peru Travel will review the applicable cancellation conditions and any penalties imposed by third-party suppliers.
Certain services may be non-refundable once purchased or issued. These may include, but are not limited to:
Any refund will be subject to the applicable supplier conditions and the amount actually recoverable.
If a cancellation results in non-refundable costs, those amounts may be deducted from any refund due to the customer.
Customers may request changes to their itinerary, travel dates, number of travelers, activities, or other services.
All changes are subject to availability and may result in additional costs or cancellation fees.
Changes involving third-party services, such as train tickets, flights, hotels, entrance tickets, or transportation, are subject to the policies of the corresponding provider.
Lala Peru Travel will inform the customer of any applicable additional costs before confirming a requested change whenever possible.
If a traveler does not arrive at the agreed meeting point or fails to use a confirmed service without prior notice, the service may be considered a No-Show.
No-shows may result in the loss of the amount paid for that service and may not be eligible for a refund.
Customers are responsible for arriving at the designated meeting point at the agreed time.
Lala Peru Travel may make reasonable changes to an itinerary when necessary due to operational, weather, transportation, safety, governmental, or other circumstances beyond its reasonable control.
When possible, we will provide an alternative service or itinerary of similar characteristics.
For services involving fixed schedules, such as trains, flights, entrance tickets, or transportation, changes are subject to the policies and availability of the relevant provider.
Lala Peru Travel shall not be responsible for delays, cancellations, interruptions, or changes caused by circumstances beyond its reasonable control.
These circumstances may include, among others:
In such circumstances, Lala Peru Travel will make reasonable efforts to assist travelers and find available alternatives.
Any refunds will depend on the amounts recoverable from the relevant service providers.
Some services included in an itinerary may be provided by independent third parties, including hotels, airlines, rail companies, restaurants, transportation companies, guides, activity operators, and other tourism providers.
Lala Peru Travel carefully coordinates these services but may not control the independent operations, schedules, policies, or decisions of third-party providers.
The terms and conditions of the relevant provider may also apply to the service purchased.
Travelers are responsible for:
Travelers are also responsible for checking the entry requirements applicable to their nationality before traveling to Peru.
Travel insurance is strongly recommended for all travelers.
Insurance may provide protection against circumstances such as medical expenses, trip cancellation, lost baggage, delays, or other unexpected events.
Unless expressly included in the booking, travel insurance is not provided by Lala Peru Travel.
Travelers are responsible for selecting insurance appropriate for their trip and personal circumstances.
Certain activities and destinations in Peru may involve altitude, hiking, uneven terrain, long walking distances, heat, cold weather, or other physical demands.
Travelers are responsible for assessing whether an activity is appropriate for their individual circumstances.
Customers should inform Lala Peru Travel in advance of any relevant requirements that may affect the organization of their trip.
Lala Peru Travel may recommend modifications to an itinerary when reasonably necessary for safety or operational reasons.
Travelers are responsible for their personal belongings during the trip.
Lala Peru Travel is not responsible for loss, theft, or damage to personal property except where liability cannot legally be excluded under applicable law.
Travelers should keep passports, money, electronics, and other valuable belongings secure at all times.
Prices and availability may change before a reservation is confirmed.
A price provided in an inquiry, quotation, or communication is not considered final until the booking has been confirmed by Lala Peru Travel.
Third-party suppliers may modify their prices, schedules, availability, or operating conditions.
If a customer experiences a problem during a service, they should contact Lala Peru Travel as soon as possible so that we have an opportunity to assist and, where possible, resolve the situation during the trip.
Complaints submitted after the completion of a service should include the relevant booking information and details of the issue.
Lala Peru Travel will review complaints in accordance with applicable Peruvian consumer protection regulations.
Lala Peru Travel may collect and process personal information provided by customers for purposes related to reservations, communication, customer service, payment processing, and the organization of travel services.
Personal data will be handled in accordance with applicable Peruvian data protection legislation and our Privacy Policy.
The content published on the Lala Peru Travel website, including text, photographs, graphics, logos, designs, and other materials, is intended for informational and commercial purposes.
Users may not reproduce, modify, distribute, or commercially exploit website content without prior authorization.
Lala Peru Travel may update website content, prices, services, itineraries, or other information when necessary.
Lala Peru Travel will make reasonable efforts to provide the services described in the confirmed itinerary.
However, we are not responsible for circumstances beyond our reasonable control or for the independent actions, omissions, delays, cancellations, or operational decisions of third-party providers, except where applicable law establishes otherwise.
Nothing in these Terms and Conditions is intended to exclude or limit any legal right or consumer protection that cannot legally be excluded or limited under Peruvian law.
These Terms and Conditions are governed by the laws of the Republic of Peru.
Any matter arising in connection with the services provided by Lala Peru Travel will be handled in accordance with applicable Peruvian legislation and the competent authorities and courts, where applicable.
Lala Peru Travel may update these Terms and Conditions from time to time.
The updated version will be published on this website together with the corresponding update date.
Customers will be subject to the version of the Terms and Conditions applicable at the time their booking is confirmed, unless otherwise required by law.
For questions regarding these Terms and Conditions, bookings, cancellations, or travel services, please contact us:
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